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Five customer service tips to give your business the edge

"Good service is good business” is a commonly quoted business maxim. It’s 100% true. Companies that invest in their staff in order to promote superb standards of customer service will convert customers into loyal customers and secure their business in the long-term. Those that fail to prioritise customer service will suffer as a result. These tips will help you develop a healthy long-term attitude towards customer service.

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How to do business in... France

France is the fifth most powerful economy worldwide, and the government and the French educational system have played a huge role in this. Since the end of World War Two, the French government has been involved in helping to shape and grow many of France’s largest corporations.

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EVENT: Law for Startups – Companies and Shares

Capitals and shares was the topic of the seminar on March 26 2012 – an in-depth presentation was made by Michael Buckworth (notes below), solicitor and founder of Buckworth Solicitors.

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Guide to patents and how to obtain one

Patents are a form of intellectual property protection that cover inventions and are granted for a set period of time. Entrepreneurs and businesses looking to apply for a patent can do so through the Intellectual Property Office.

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Mistakes can happen – is your business covered?

Running a successful small business takes energy, dedication, hard graft and determination.  Once you are up and running you would not want anything to jeopardise your success, so why do so many SMEs leave so much to chance?

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