Is your small business a consistent, smooth-running operation characterised by order, discipline and continuous growth? If not, improving your internal processes might be a worthwhile investment of your time.
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"Good service is good business” is a commonly quoted business maxim. It’s 100% true. Companies that invest in their staff in order to promote superb standards of customer service will convert customers into loyal customers and secure their business in the long-term. Those that fail to prioritise customer service will suffer as a result. These tips will help you develop a healthy long-term attitude towards customer service.
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For most businesses, people are the key asset. This is especially true for smaller businesses that exist in the service industries where staff may actually be the only real asset to speak of.
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Brainstorming came to public attention in a book – Your Creative Power – written in the 1940s by Alex Osborn, a partner in the advertising agency BBDO. Since then it has emerged as one of the most popular forms of idea generation, for both individuals and groups, in business and in everyday life. This article explores how brainstorming works, its advantages and disadvantages, and the best ways it can be used in the business environment.
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